TTLock Troubleshooting Guide – ArdanShield
TTLock Troubleshooting Guide ArdanShield
Smart locks are designed to make life easier, but occasional issues can arise. This guide will help ArdanShield customers troubleshoot common TTLock problems quickly and effectively.
For further assistance, please contact us at info@ardanshield.com. Please note that we can only support customers who have purchased their smart locks from ArdanShield.
Contents
1. What is TTLock?
2. Why Use TTLock?
3. TTLock Troubleshooting Guide
- General Troubleshooting
- Connectivity Issues
- Access Issues
- Power & Battery Issues
- TTLock App Issues
- Weather-Related Issues (UK Specific)
- WiFi Gateway Issues
4. Conclusion
What is TTLock?
TTLock is a smart lock management system that allows users to control their locks via Bluetooth or WiFi through the TTLock App. It supports features like:
- Remote unlocking
- Keyless access via fingerprint, passcode, NFC, Facial Recognition or mechanical key
- Temporary access for guests
- Real-time access logs
It integrates with Amazon Alexa and Google Home for voice control and automation.
Why Use TTLock?
TTLock offers several advantages:
✔ Hands-Free Access – Unlock via fingerprint, passcode, or app. No need for physical keys.
✔ Unlimited Digital Keys – Share access with family or staff via the app.
✔ Temporary Codes – Set time-limited passcodes for guests or deliveries.
✔ Access Logs – View real-time entry records in the app.
✔ Multiple Unlock Methods – Choose from fingerprint, passcode, NFC card, or mechanical key.
✔ Tamper Alerts – Receive notifications if someone attempts forced entry.
✔ High Security – TTLock meets IoT security standards to protect against hacking.
TTLock Troubleshooting Guide
General Troubleshooting
1. Check for Physical Damage
- Inspect the lock for loose screws, damage, or tampering.
- Ensure the sensor and latch mechanism are unobstructed.
2. Restart Your TTLock
- Remove the batteries, wait 60 seconds, then reinsert them.
- If using a WiFi Gateway, unplug it for 30 seconds and restart.
3. Reset the Lock (Last Resort)
- Press and hold the reset button (usually inside the battery cover) for 10 seconds until the LED flashes green.
- Warning: This will erase all settings. You’ll need to re-add the lock in the app.
Connectivity Issues
4. Bluetooth Connection Problems
If the app won’t connect via Bluetooth:
- Ensure Bluetooth is enabled on your phone.
- Stay within 2 metres of the lock.
- Restart your phone and try again.
5. WiFi & Internet Problems
If using a WiFi Gateway but the lock won’t respond remotely:
- Check if your WiFi is working.
- Restart your WiFi router and TTLock Gateway.
- Ensure the gateway is within 5 metres of the lock.
- Try reconnecting the lock to the gateway in the TTLock app.
Access Issues
6. Fingerprint Not Recognised
- Ensure the sensor is clean and dry.
- If your finger is wet or cold, dry and warm it before trying again.
- Re-register your fingerprint under better lighting conditions.
7. Passcode Not Working
- Check if the passcode is expired (temporary codes have a time limit).
- Verify the lock’s internal clock is correct (TTLock App > Settings > Lock Clock > Calibrate Time).
- Reset the passcode in the app and try again.
8. NFC Card Not Working
- Ensure the card is registered to your TTLock.
- Try a different angle when tapping the card.
- If still unresponsive, delete and re-add the NFC card in the TTLock app.
Power & Battery Issues
9. Lock Not Responding? Check the Batteries
- Use high-quality batteries .
- If the lock is slow to respond, replace all 4 batteries.
- If the keypad isn’t lighting up, press and hold the keypad for 5 seconds to wake it.
10. Backup Power (9V Battery)
- If the lock is completely unresponsive, try using a 9V battery on the emergency power contacts.
TTLock App Issues
11. TTLock App Won’t Open or Crashes
- Update the TTLock app via Google Play Store or Apple App Store.
- Restart your phone and try again.
12. App Cannot Pair with Lock
- Ensure Bluetooth is on.
- Try pairing with a different phone.
- If still failing, reset the lock and re-add it.
13. Can’t Link TTLock to Google Home or Alexa
- Ensure your WiFi Gateway is online.
- Restart your Google Home/Alexa device.
- Unlink and relink TTLock from the smart assistant’s app.
Weather-Related Issues (UK Specific)
14. Lock Not Working in Cold Weather
- Extreme cold can affect batteries. Use high-quality Energizer Lithium AA batteries for winter.
- If the lock is slow, warm the battery compartment with your hands or a cloth.
15. Keypad Unresponsive in Rain
- Dry the touchpad surface before use.
- If the touchpad still doesn’t respond, try using NFC or fingerprint unlocking instead.
WiFi Gateway Issues
16. TTLock Gateway Not Connecting
- Ensure the WiFi signal is strong near the gateway.
- Restart the gateway by unplugging it for 30 seconds.
- If the issue persists, reset the gateway and re-add it to the app.
Conclusion
This guide covers the most common TTLock issues and solutions that we have put together for ArdanShield smart lock users.
If you need further assistance, please contact info@ardanshield.com.
For the best performance:
✔ Use high-quality batteries
✔ Keep your firmware & app updated
✔ Ensure your WiFi Gateway is close to the lock
🔗 For smart lock solutions, visit: ArdanShield.com
🔗 For gateway solutions, visit: