Delivery & Returns Information

Effective Date : 20/02/2026.

At ArdanShield, we aim to deliver your smart security products safely, efficiently and transparently. This page outlines our UK delivery process and return guidance.

1. UK Delivery Options

• Free UK Standard Delivery – Available on all mainland UK orders.

All delivery timeframes are estimates and may vary depending on product type, stock location and courier performance.

2. Dispatch & Delivery Timeframes

We aim to dispatch orders within 1–2 working days where stock is available.

Typical UK delivery takes approximately 5–7 working days from dispatch.

During peak periods or where items are fulfilled via partner facilities, delivery times may vary slightly.

Tracking information will be provided once your order has shipped.

3. Fulfilment Information

Some products are fulfilled directly from trusted logistics and manufacturing partners to ensure product availability and quality control.

Delivery times may vary depending on the specific item ordered. All shipments are tracked.

4. Delivery Address Accuracy

Customers are responsible for ensuring delivery details are accurate at checkout.

ArdanShield is not liable for delays, losses or additional charges arising from incorrect or incomplete address information.

5. Missed Deliveries

If delivery is attempted and missed, the courier will provide instructions for redelivery or depot collection.

Failure to collect parcels may result in return-to-sender charges which may be deducted from any applicable refund.

6. Delayed or Lost Deliveries

If your order is delayed or appears lost, please contact info@ardanshield.com with your order number.

We will liaise with the courier to investigate. Courier investigations may take several working days before a replacement or refund can be authorised.

ArdanShield is not responsible for delays caused by:

• Courier network disruptions
• Weather conditions
• Customs processing (where applicable)
• Circumstances beyond our reasonable control

7. Returns & Refunds

Returns are governed by our Returns & Refunds Policy.

Installed or used products are not eligible for change-of-mind returns.

Manufacturing defects are handled under our Warranty Policy.

8. Commercial & Bulk Orders

For commercial or bulk purchases, delivery schedules may be agreed separately in writing.

Time-sensitive projects should allow adequate lead time prior to installation or occupancy dates.

ArdanShield is not liable for project delays resulting from courier timelines.

9. International Shipping

We primarily serve the UK market. International shipping may be available upon request.

Customers are responsible for any customs duties, import taxes or regulatory requirements applicable in their jurisdiction.

10. Legal Compliance

ArdanShield complies with the Consumer Rights Act 2015 and related UK regulations.

Nothing in this policy affects your statutory rights.

11. Contact Us

• Email: info@ardanshield.com
• Phone: +44 7469 458 428
• Address: ArdanShield, Technology House, 9 Newton Place, Glasgow, G3 7PR, Scotland

Thank you for choosing ArdanShield.