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    • Returns & Refunds – 30-Day UK Smart Lock Return Policy

    Returns & Refunds – 30-Day UK Smart Lock Return Policy

    Thank you for choosing ArdanShield – your trusted British smart lock provider. We’re committed to quality products and outstanding support. If something isn’t quite right, our return and refund process is designed to be simple, fair, and fully UK compliant.

    1. 30-Day Returns & Exchanges

    Under the UK Consumer Contracts Regulations, you have the right to return eligible items within 30 days of receiving your order.

    Conditions:

    • Items must be unused and in original packaging
    • Products must be in a re-saleable condition
    • Customised, used, or damaged items may not qualify for return

    2. How to Start a Return

    Email us at info@ardanshield.com within 30 days of delivery, stating your order number and reason for return. We’ll reply with a Return Merchandise Authorisation (RMA) and next steps. Securely package the item and include the RMA number inside.

    3. Return Shipping

    • UK Customers: If the return is due to a damaged or faulty product, we’ll provide a prepaid return label.
    • Change-of-mind returns: Return shipping is your responsibility. Please use a tracked and insured courier.
    • International Customers: We currently do not support international returns. For inquiries, contact us directly for tailored advice.

    4. Refund Processing Times

    Refunds are processed to your original payment method within 14 working days of receiving and inspecting your return. Please note that original shipping fees are non-refundable unless the fault lies with us.

    5. Product Exchanges

    Need a different model or colour? Let us know in your return request. Once we receive your item, we’ll dispatch the replacement promptly.

    6. Faulty or Damaged Items

    Received a faulty or damaged smart lock? Contact our UK support team immediately at info@ardanshield.com. We’ll resolve the issue quickly—whether it’s a replacement or a full refund.

    7. Order Cancellations

    You can cancel your order within 14 days of delivery. Please email us to request cancellation and return instructions.

    8. Contact & Support

    Need help with your return or refund?

    Legal Compliance

    We fully comply with the UK Consumer Rights Act 2015 and related regulations, ensuring fair and transparent policies for all ArdanShield customers.

    At ArdanShield, your satisfaction and security come first. We're proud to support your smart home with reliable returns and customer-first guarantees.