Privacy Policy – ArdanShield

Effective Date: 24 June 2025

At ArdanShield, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

• Personal Identification Information: Name, email address, phone number, billing and shipping address, payment details, and any other information needed to fulfil an order.
• Non-Personal Information: IP address, browser type, device information, and usage behaviour.
• Cookies: We use cookies and similar technologies to enhance your browsing experience. Learn more in our Cookie Policy.

2. How We Use Your Information

• Process and fulfil orders.
• Provide customer service and respond to enquiries.
• Improve our website, products, and services.
• Send marketing communications (with your consent).
• Monitor usage and detect/prevent fraud or abuse.

3. Legal Basis for Processing Your Data

Under UK GDPR, we process your data based on:

• Contractual Necessity: To fulfil your purchase and provide services.
• Legitimate Interest: To improve our offerings and protect our site.
• Consent: For optional communications and marketing.
• Legal Obligation: To comply with UK legal requirements.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share it with trusted third parties who assist in operating our website or delivering our services — all of whom are bound to protect your data.

We may also disclose your data when legally required.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy — including legal, accounting, or reporting obligations. When no longer required, we delete or anonymise it securely.

6. Your Rights

As a UK resident, you have the right to:

• Access your personal information.
• Request correction of inaccuracies.
• Request erasure of your data.
• Restrict or object to processing.
• Receive a copy of your data (data portability).
• Withdraw consent at any time (where applicable).

To exercise any of these rights, please contact us at:
📧 info@ardanshield.com

7. Security of Your Information

We use secure systems and protocols to protect your personal data. While no method is 100% foolproof, we take every reasonable step to safeguard your information.

8. International Data Transfers

If your data is transferred outside the UK (e.g., to a third-party service provider), we ensure appropriate safeguards are in place to protect it.

9. Marketing and Communication Preferences

We may contact you with promotional offers and updates — only if you have opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly.

10. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from them. If we learn that a child has provided personal data, we will delete it promptly.

11. Complaints to the ICO

If you believe your data has been mishandled, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO):
🔗 https://ico.org.uk
📞 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted here with the updated effective date. We encourage you to review it regularly.

13. Contact Us

If you have any questions about this policy or how we handle your data, please get in touch:

• Email: info@ardanshield.com
• Address: ArdanShield, Technology House, 9 Newton Place, Glasgow, G3 7PR
• Phone: +44 7469 458 428