ArdanShield support

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Choosing a lock, checking an opening or planning a project? Tell us what you need and we will help you work out the next step.

Send us a message

A few useful details help us understand your enquiry.

Fields marked with an asterisk are required. Do not include passwords, access codes or other sensitive access information.

Name *

Email *

Phone Number

What can we help with?

Message *

How we use your information

Let’s get you to the right place.

Ask about a product, an existing order or the access requirements for your property.

Email support support@ardanshield.com Prefer a conversation? Message us on WhatsApp

What helps us help you

Product or fit question: tell us the model, door material and existing locking arrangement, if known.
Existing order: include your order reference and a short description of the issue.
Project enquiry: include the property type, number of openings and your proposed timeline.

Never send passwords, live PINs, access credentials or payment-card details.

Multiple doors or a hospitality property? Tell us about your project

For fire doors, escape routes and other compliance-sensitive openings, seek advice from a suitably qualified professional before installation. Product guidance is not a compliance approval.

More contact information and guidance

Need Help or Have a Question?

Speak to ArdanShield for smart lock advice, product support, door compatibility checks, and commercial access control guidance.

Whether you are buying for your home, rental property, Airbnb, HMO, hotel, office, or wider commercial project, we are here to help you choose the right access solution with confidence.

Message Us on WhatsApp

WhatsApp is often the quickest way to get help. You can send us photos of your door, explain your setup, or ask which lock or system is best for your property.

💬 Message Us on WhatsApp

How We Can Help on WhatsApp

Send us a message and we can assist with:

Purchase Support Help choosing the right ArdanShield smart lock, gateway, accessory, or access control setup.

Does This Lock Fit My Door? Send door photos, measurements, latch details, or handle images and we’ll guide you on suitability.

System Configuration Support with app setup, users, PIN codes, RFID cards, gateways, WiFi, and remote access basics.

Commercial System Set-Up Guidance for landlords, HMOs, hotels, offices, serviced accommodation, and shared access areas.

Project Enquiries Support for bulk orders, multi-door projects, hotel lock upgrades, and partner-delivered access systems.

Aftercare & Troubleshooting Help with common setup questions, battery guidance, app use, access methods, and basic fault checks.

What to Send Us

To help us answer quickly, please include as much detail as possible.

Door photos: front of door, edge of door, existing lock/latch, handle area, and frame.
Property type: home, Airbnb, rental, HMO, hotel, office, cabin, or commercial building.
Access needs: fingerprint, PIN code, app control, RFID cards, remote access, or multi-user management.
Quantity required: single lock, multiple rooms, shared entrance, or full project.
Any urgency: planned install date, guest arrival, refurb timeline, or project deadline.

Contact Details

Email: support@ardanshield.com
WhatsApp: +44 7469 458 428

Address:
ArdanShield
Technology House
9 Newton Place
Glasgow, G3 7PR
Scotland

UK Smart Lock Support

ArdanShield supports homeowners, landlords, Airbnb hosts, HMO operators, hospitality businesses, and commercial property owners across the UK.

For compliance-sensitive projects, such as fire doors, escape routes, hotels, HMOs, or regulated commercial premises, please consult a qualified installer, fire safety adviser, or relevant professional before installation.

Continue on WhatsApp

Prefer to talk through your enquiry?

Start a WhatsApp conversation about your product or project enquiry. Never send access codes, passwords or guest personal information.

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